| @bts_bighit/X

Ahead of the concert, there was also a raffle. ARMYs would be selected among ARMY Membership owners and those who purchased Jungkook’s GOLDEN album. If one won, they could pick up their ticket ahead of the show at the location.

[NOTICE] Detailed Information on Jung Kook “GOLDEN” Live On Stage⁰⁰•Time: 8 PM, Monday, Nov. 20, 2023 (KST)⁰•Participants: 2,800⁰(500 ARMY Membership raffle winners + 2,300 Weverse Shop album purchaser raffle winners)⁰•Roll Call and Ticket Pick-Up Location: Jangchung… pic.twitter.com/hk2wP8BsyJ

— JK DAILYʲᵏ (@Daily_JKUpdate) November 17, 2023

Yet, many who won did not claim their prize. A photo has gone viral from the pick-up location, with 968.4K views at the time of writing. It shows that there were stacks of boxes unclaimed, meaning raffle winners had not shown up.

all these boxes unclaimed…this is why pls dont join raffles if you cant go 🥺 pic.twitter.com/k21WD07hkM

— pat⁷📀🍾🌟 (@giggIeguk) November 20, 2023

ARMYs were shocked and disappointed to see the picture.

They expressed their dismay that persons likely mass-purchased and also entered the raffle knowing they would be unable to go, preventing others from the opportunity. Some even suggested they should be blocked from future events and raffles.

saw a couple of raffle winners for the golden on stage live who joined the raffle even though they knew they won’t be able to fly to korea to see jungkook 😭😭😭

these tickets are non-transferable and unlike regular concert tickets – these raffle tickets won’t be “raffled” again… pic.twitter.com/UBco1i298Z

— ❥ 𝙳 (@dkimline) November 15, 2023

The tickets for the raffle winners were non-transferable, and if winners couldn’t go, the tickets would be unclaimed. Hence, why ARMYs are disappointed.